1) Secure website connections

Your connection should always be protected when you browse, log in, or make account-related actions.

When you access AFB77AU, your session should run over a secure encrypted connection. This helps reduce the risk of data being intercepted while information moves between your browser and the site.

  • Check for the padlock icon in your browser before logging in or using the cashier.
  • Keep your browser and device updated so you benefit from current security protections.
  • Avoid public Wi-Fi when handling deposits, withdrawals, or account changes where possible.

If your browser shows a warning about certificates, unsafe pages, or a suspicious domain, stop and contact support before continuing.

2) Payment safety

Payment guidance, tracing support, and practical steps to help resolve deposit or withdrawal issues.

Common payment methods

  • PayID / Osko
  • Cards where available
  • Crypto
  • Bank transfers

Available methods may vary depending on your account, bank, region, or payment channel status.

Payment tracing help

If a payment needs to be checked, support may ask for details such as the amount, time and date, reference number or TxID, and a screenshot or receipt. These details help locate the transaction more quickly.

  • Keep your receipt or payment confirmation until the transaction is fully reflected.
  • Official support should not ask for your banking password or OTP code.

3) Account protection

Simple habits can make a big difference when it comes to protecting your account.

Choose a strong password

Use a password that is long, unique, and not reused across other sites.

Keep your device updated

Updated browsers, phones, and computers are better protected against known risks.

Protect your login details

Do not share login information, and be cautious of fake support messages or impersonators.

Avoid phishing links

Only use official AFB77AU pages and do not log in from unknown messages or copied links.

If you think someone else has accessed your account, contact Live Chat immediately so the team can review your account and help secure it.

4) Fraud and risk monitoring

Reviews help protect genuine players and reduce suspicious or unauthorised activity.

  • Unusual login behaviour, device changes, or payment inconsistencies may trigger a review.
  • Deposit and withdrawal activity may be checked to reduce fraud, chargebacks, or unauthorised access risks.
  • Misuse of promotions or suspicious account patterns may lead to restrictions under site rules.

Why reviews sometimes happen

Extra checks are there to help keep accounts safer and prevent abuse. If support needs more information, they will explain what is required and why.

5) Verification checks

Verification may be needed to confirm account ownership and help protect withdrawals.

  • Verification may be requested for first-time withdrawals or activity that needs extra review.
  • Where documents are required, the information should match your account details.
  • Additional checks may be used to reduce the risk of unauthorised withdrawals or payment misuse.

Only provide requested documents through official support channels, and never share passwords, OTP codes, or secret security details.

6) Privacy basics

A few simple habits can help you keep your information safer when using online services.

  • Only share the information support actually needs in order to assist with your issue.
  • Use a trusted device and secure internet connection when logging in or handling payments.
  • Review our Privacy Policy for more detail about how account and site data is handled.

This page is general security guidance. More detailed policy information is available on the Privacy Policy and Terms pages.

7) Safer play support

Security also includes looking after your wellbeing and knowing when to step back.

  • Set personal limits, take regular breaks, and avoid chasing losses.
  • If you need a time-out or extra support, contact Live Chat for assistance.
  • Australian support services such as Gambling Help Online are available if gambling stops feeling manageable.

18+ only. If you believe you or someone else is in immediate danger, contact local emergency services.

Need help with security?

Support is available 24/7 for suspicious activity, payment questions, verification help, and general account concerns.

Chat with us (24/7)

If something does not look right on your account, or you need help tracing a payment or understanding a verification request, Live Chat is the fastest place to start.

Open Live Chat
Never share passwords or OTP codes
Include receipts or TxID when relevant
Include time and date details where possible
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